Return Policy

You can return the products you purchased within 7 days from the delivery date by following the procedure below, provided that the packaging is unopened, unused, undamaged and in resalable condition.

For orders placed for certain days such as 18 March, 23 April, Halloween and New Year's Eve, you can return your package 1 business day after it is received from the courier.

Return Procedure

After the return confirmation is sent to you by us, the product (provided that the package is unopened, unused, undamaged and in resalable condition), the invoice of the product and the warranty certificate, if any, together with your return note.

* shipping fee is at your own expense,

* To Acıbadem Branch with Aras Cargo

* Send the recipient name as "KosümPartim".

The refund of the amount will be processed on the day the product reaches us in accordance with the return conditions and procedure. The time it takes for the refund amount to be credited to your account; Your refund will be sent to your bank account within 3 working days for purchases by credit card and Bank Transfer, and 10 working days after the delivery of the package for purchases with Cash on Delivery.

Information and Other Obligations

*Since the products are suitable for use in one-day events, if there is a problem or conflict with the product, the customer must notify the return the day after receiving the product from the cargo.

* The customer is obliged to return the product in the condition it was delivered to him, and in case of use, to compensate the loss in the commercial value of the goods due to use.

* In cases where any opening, deterioration, breakage, destruction, tearing, use and other conditions are detected in the product and its packaging, and if the product cannot be returned as it was when it was delivered to the customer, the product will not be returned and no refund will be made.

*Even if someone else will receive a package sent on your behalf, open and check the packages that you think are damaged during shipment in front of the company representative from whom you received them. If the damage in the packaging has damaged your product, do not take delivery of the product by keeping a record with the cargo company. After the damaged package is received, do not forget that you have accepted that the cargo company has fully fulfilled its duty, and that you have undertaken the damage to the product that will come out of the package.

Products for which the Right of Withdrawal is Not Valid

Products that are specially produced upon request or that are personalized by making changes or additions.

Products such as jewelery and bullion, the price of which changes constantly depending on the fluctuations in the financial markets.

Products that are not suitable for return in terms of health and hygiene; (The condition of returning products with sensitive hygienic conditions such as wigs, underwear, swimwear, cosmetics is that the product is unopened and untested.)

Audio or video recordings (DVD, BluRay DVD, CD and Cassette etc.) opened by the receiver for the first time.

Printed products (Books, magazines, etc.). Software programs and computer consumables.

Products that are in danger of spoiling quickly or are likely to expire.

Service and service products, online games, delivered with online delivery.

Thank you for your attention.